Responsible Gaming at
9bdt — Play Smart, Stay Safe
At 9bdt, we are committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling fun — and to step back when it stops being so.
1 Our Commitment to Responsible Gaming
9bdt takes responsible gaming seriously. As Bangladesh's premier online cricket betting and casino platform, we recognise that the same features that make 9bdt exciting — real-money wagers, live cricket odds, immersive slots, and instant bKash and Nagad payments — can also pose risks for a small number of players who develop harmful gambling habits.
Our responsible gaming policy is built on four core principles: prevention, player empowerment, early intervention, and access to support. Every feature described on this page is available to all registered 9bdt users at no cost, without judgment, and without any negative impact on your standing as a player. Using our responsible gaming tools is a sign of strength, not weakness.
9bdt's responsible gaming commitment applies across every product on the platform — whether you are betting on BPL or IPL cricket matches, spinning slots from Pragmatic Play or NetEnt, playing live dealer casino games from Evolution Gaming, or enjoying Go Goal Bingo. Regardless of the game type, your wellbeing comes first.
2 Age Restriction — 18+ Only
Every new 9bdt account holder in Bangladesh is required to verify their age before their first withdrawal is processed. Age verification is carried out by submitting a copy of your National ID card (NID) or passport. Accounts where age verification has not been completed remain restricted to gameplay only — withdrawals are blocked until the identity documents are reviewed and approved by our compliance team.
If our team has reasonable grounds to believe that an account is being operated by a person under 18, the account will be immediately suspended pending investigation. Any funds deposited by an underage user will be returned to the original payment method (bKash, Nagad, Rocket, or bank account), and any winnings accumulated during the underage period will be forfeited.
Keeping Children Safe
We strongly recommend that adult players who share devices with younger family members take the following steps to prevent underage access to 9bdt:
- Enable device-level PIN locks, fingerprint authentication, or parental control apps on shared phones and tablets.
- Never store your 9bdt login credentials in a shared browser profile or saved password manager accessible to minors.
- Log out of your 9bdt account completely after each session on any shared device.
- Use a dedicated device for 9bdt access where possible, and keep that device secure.
- Talk openly with younger family members about the risks of gambling and the 18+ requirement.
If you believe a minor has accessed a 9bdt account, contact [email protected] immediately. We will investigate and take appropriate action without delay.
3 Problem Gambling Self-Assessment
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs are commonly associated with harmful gambling behaviour. If you answer "yes" to three or more of these questions, we strongly encourage you to use 9bdt's player protection tools or seek independent support.
4 Player Protection Tools
9bdt provides a suite of player protection tools designed to give you meaningful control over your gambling behaviour. All tools are available to every registered user, free of charge. To activate any tool, contact our support team at [email protected] or manage settings directly from your account dashboard.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your 9bdt account. Limit reductions take effect immediately; increases require a 7-day cooling-off period.
Session Time Reminders
Receive automatic on-screen reminders when you have been playing for a set period — 30 minutes, 1 hour, or 2 hours. A simple prompt to check in and decide whether to continue.
Time-Out Period
Take a short break from 9bdt for 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account is temporarily suspended and no deposits or bets can be placed.
Self-Exclusion
Choose to permanently or long-term exclude yourself from 9bdt for a minimum of 6 months, up to 5 years or indefinitely. Self-exclusion cannot be reversed during the selected period.
Loss Limits
Cap your net losses over a defined period. Once your loss limit is reached, your account will prevent further bets until the limit period resets or a new lower limit is applied.
Reality Check Prompts
Periodic pop-up notifications displaying your session duration and net profit or loss in BDT, giving you an accurate picture of your gambling activity at a glance.
5 Self-Exclusion
Self-exclusion is the strongest player protection measure available on 9bdt. When you self-exclude, your 9bdt account is fully suspended for the duration you select. During the exclusion period, you will not be able to log in, deposit, place bets, or access any game on the platform. Any remaining verified balance will be returned to your registered bKash, Nagad, or bank account within 3–5 business days.
How to Apply for Self-Exclusion
- 1 Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered 9bdt username and the exclusion period you are requesting (6 months, 1 year, 2 years, 5 years, or indefinite).
- 2 Our support team will acknowledge your request within 24 hours (BST, UTC+6). Your account will be suspended as soon as the request is confirmed — we do not add unnecessary delays.
- 3 You will receive a confirmation email once the exclusion is active. Any remaining withdrawable balance will be processed to your verified payment method automatically.
- 4 If you attempt to register a new account during an active self-exclusion period, 9bdt reserves the right to close that account immediately and withhold any winnings accrued during the exclusion period.
- 5 At the end of your chosen exclusion period, you may request reinstatement by emailing [email protected]. A mandatory 7-day reflection period applies before any account is reactivated after self-exclusion.
6 Deposit & Spending Limits
Setting a deposit limit is one of the most effective ways to maintain control over your gambling budget. 9bdt allows you to set deposit limits in Bangladeshi Taka (BDT) across three time periods: daily, weekly, and monthly. You may set more than one limit simultaneously — for example, a daily limit of ৳2,000 and a monthly limit of ৳20,000.
How Deposit Limits Work
- Immediate reductions: If you request to lower your deposit limit, the change takes effect immediately, with no waiting period. A lower limit is always prioritised over a higher one.
- Cooling-off period for increases: If you request to raise an existing deposit limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This gives you time to reconsider the decision.
- Payments covered: Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other bank transfer options. The combined total across all methods cannot exceed your set limit.
- Limit resets: Daily limits reset at midnight BST (UTC+6). Weekly limits reset on Monday at midnight BST. Monthly limits reset on the first of each calendar month at midnight BST.
Loss Limits and Wagering Limits
In addition to deposit limits, 9bdt supports net loss limits — a cap on the total amount you can lose over a given period in BDT. Once your loss limit is reached, your account will block further real-money bets until the limit period resets. Loss limits follow the same reduction-is-immediate / increase-requires-7-day-wait structure as deposit limits.
To set, adjust, or remove any deposit or loss limit, email [email protected] with the subject line "Limit Request", specifying the limit type (daily/weekly/monthly), the amount in BDT, and your registered username.
7 Time-Out & Cooling-Off Periods
A time-out is a short-term break from gambling, distinct from full self-exclusion. It is designed for players who feel they need a pause — perhaps after a losing streak, during a stressful period, or simply to reset their mindset — without committing to a long-term exclusion.
Available Time-Out Durations
- 24-hour time-out: Account suspended for one full day. Useful after an impulsive session or a heated moment.
- 48-hour time-out: A two-day break for when a single day does not feel like enough distance.
- 7-day time-out: A one-week pause. A good default for players noticing early warning signs of problem gambling behaviour.
- 30-day time-out: A one-month cooling-off period for players who want a significant break without the full commitment of self-exclusion.
What Happens During a Time-Out
During an active time-out, your 9bdt account is fully suspended. You cannot log in, deposit, wager, or interact with any game. Your balance and account data are preserved in full — when the time-out period ends, your account is automatically reactivated and your existing balance remains available. You will not receive any promotional emails or bonus notifications during your time-out period.
Time-outs cannot be shortened or cancelled once activated. This is intentional. If you wish to extend a time-out beyond the original period, email [email protected] before the time-out expires and we will process the extension.
8 Support & Resources
If you feel that gambling is causing distress, financial hardship, or relationship problems, you do not have to face it alone. 9bdt's support team is available 24 hours a day, 7 days a week via email. We are not here to judge — we are here to help you find the right tools and connect you with appropriate resources.
Contact 9bdt Support
Email our dedicated responsible gaming support address: [email protected]
Use the subject line "Responsible Gaming Support" so your message is routed directly to the correct team.
Response time: within 24 hours (BST, UTC+6). For urgent self-exclusion requests, we aim to respond within 4 hours.
Tips for Safer Play
- Set a strict gambling budget in BDT before each session and stop when you reach it — regardless of whether you are winning or losing.
- Never chase losses. Every game outcome is independent; past results do not influence future ones.
- Treat gambling as entertainment, with a fixed entertainment budget, not as a way to make money or solve financial problems.
- Take regular breaks during sessions. Use the session time reminder tool to prompt you.
- Do not gamble when you are stressed, upset, tired, or under the influence of alcohol or any substance.
- Keep track of how much time and money you spend gambling. Use 9bdt's reality check prompts to stay accurate.
- Tell a trusted friend or family member about your gambling budget and ask them to check in with you.
- Use deposit limits and loss limits proactively — before you feel you need them, not after.
Six Pillars of Responsible Gaming at 9bdt
These six commitments define how 9bdt approaches player safety every single day — from the tools we build into the platform to the way our support team treats every responsible gaming request.
Mandatory NID and passport checks ensure every active player on 9bdt is a verified adult before withdrawals are processed.
Permanent or long-term account suspension available on request — active within 4 hours, irreversible for the chosen period.
Daily, weekly, and monthly BDT deposit caps with immediate effect for reductions and a 7-day wait for any increase.
Short-term breaks from 24 hours up to 30 days — account suspended instantly, balance preserved, no questions asked.
Periodic session prompts displaying your total time played and net profit or loss in BDT to keep you grounded and informed.
Our responsible gaming support team is reachable around the clock via email, with urgent requests actioned within 4 hours.
Play Responsibly — Explore 9bdt Safely
Now that you know the full range of tools and protections available, enjoy 9bdt with confidence. From BPL and IPL cricket betting to live casino tables and slots — all in BDT with instant bKash and Nagad payments. 18+ only. Please gamble responsibly.